Returns Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or a credit note. Please see below for more information on our fragrance shop returns policy.
RETURNS
All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If the seal on the outside of the box is still intact, we will accept the return.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Unit 6
White’s Weigh
21 Station Road
Auchtermuchty
Cupar
Fife
KY14 7DP
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 working days (within the UK) to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our fragrance shop return policy, please contact us at: