Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or a credit note. Please see below for more information on our fragrance shop returns policy.

RETURNS

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If the seal on the outside of the box is still intact, we will accept the return.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

VYVFragrance

Unit G/6

Granary Business Centre

Coal Road

Cupar

KY15 5YQ

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 working days (within the UK) to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our fragrance shop return policy, please contact us at: 

hello@vyvfragrance.co.uk