Frequently Asked Questions
Yes, you may return your perfume if the seal on the packaging remains intact. You will then receive full refund or if preferred, a credit note.
Yes we do ship free to the UK. International shipping to Europe is £35 for orders under £150. Orders over £150, shipping is free.
Once your payment has been received by VYV your order should take 3-5 days within the UK. 5-7 days within Europe. 5-10 days for the rest of the world.
Skin sensitivity is subjective and essential oils blend with the body’s chemistry. If there is a reaction please seek medical advice immediately and inform us if you should have any allergic reaction from our products.
Ours is a perfume, not an eau de parfum, eau de toilette, eau de cologne or eau fraiche. Pure perfume is the most luxurious, strongest and concentrated. With a high end product like ours, the process of producing top quality merchandise involves time, creating a bespoke product which is hand crafted with the highest quality ingredients resulting in concentration, longevity and sillage.
- Parfum: 15 – 40%
- Eau de parfum: 10 – 15%
- Eau de toilette: 5 – 15%
- Eau de cologne: 2 – 5%
- Eau fraiche: 1 – 3%